Frequently asked questions

Here you can find information about our wheels and aluminium rims. In addition, you will find answers to the topics shipping, payment and other information about our offers.

General information

Where does WerksRaeder24 GmbH get their goods from?
Are they original BMW / Mini wheelsets and aluminium rims?
Can I pick up my order myself?
Is it possible to mount the wheels on site?
Is it possible to trade-in my current wheels?

Shipping & Delivery

How is the shipping done?
Are my wheels / rims safely packed?
Is there a track and trace?
How much does express shipping cost?

Technical issues

Are the wheels equipped with a tyre pressure monitoring system equipped?
Does my vehicle have a tyre pressure monitoring system?
Are these original tyre pressure monitoring systems?
Do tyre pressure sensors have to be programmed?
Are the wheels balanced?
What does the abbreviation DOT mean?
Are suitable wheel bolts included in delivery?
How many kilometres can I drive with one set of tyres?


Do I have to pay German value added tax for a delivery to Switzerland?
How does tax-free purchasing work as a foreign company?

Answer not found?

Our customer service is personally available.


You can reach us via our live chat. To the live chat.

Alternatively we are also available via WhatsApp. Open WhatsApp.


Our telephone customer service is available at +49 (0) 2273 604 9005.


Mon - Fri from 08 - 12pm
Mon - Fri from 01 - 05pm